ALKNETWORK 
Greetings! I am an IT Infrastructure & Service Delivery Professional with 14 years of experience in IT operations, infrastructure support, system administration, network management, data center operations, and IT service management.
Throughout my career, I have supported and managed critical IT environments, ensuring high availability, operational stability, CAPEX & OPEX budget management and continuous improvement. My experience covers server and system administration, network infrastructure, cloud fundamentals, endpoint management, cybersecurity practices, IT operations, and user support.
I have hands-on experience in managing IT incidents, troubleshooting complex technical issues, coordinating with vendors, implementing IT procedures, and improving service reliability through structured processes aligned with ITIL 4 best practices.
Key Strengths
IT Infrastructure & Operations
* Experienced in supporting enterprise IT infrastructure including servers, networks, data center environments, cloud services, and business applications.
* Skilled in incident management, root cause analysis (RCA), preventive actions, and minimizing service disruption.
* Experienced in maintaining system availability, monitoring infrastructure health, and supporting business continuity.
Network, System & Technical Support
* Strong troubleshooting skills across LAN/WAN, switching, wireless, servers, endpoint devices, and enterprise applications.
* Experience supporting users across multiple levels, from daily operations to critical business systems.
* Familiar with Microsoft technologies, cloud fundamentals, IT security practices, and infrastructure monitoring.
Leadership & Team Collaboration
* Experienced in leading and coordinating IT support teams, assigning technical tasks, mentoring team members, and ensuring effective service delivery.
* Strong ability to collaborate with stakeholders, vendors, and cross-functional teams to achieve business objectives.
Process Improvement & Documentation
* Experienced in developing SOPs, technical documentation, knowledge bases, and operational procedures.
* Passionate about improving IT efficiency through automation, standardization, and continuous improvement.